Privacy Policy

Last updated: August 2026

Monster Fish & Chips Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website.

Information We Collect

We only collect personal information that you choose to provide to us through our website contact form.

This may include:

• Your name

• Your email address

• Your telephone number, if provided

• Any information you choose to include in your message

We use this information solely for the purpose of receiving, managing and responding to your enquiry.

How We Use Your Information

Information submitted through our contact form may be used to:

• Respond to your enquiry

• Communicate with you regarding your enquiry

• Provide information about our products, services or business where you have requested it

• Maintain appropriate records of customer enquiries where necessary

We do not use information submitted through the contact form for unrelated marketing purposes unless you have separately agreed to receive such communications.

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Where you contact us with an enquiry, we generally process your information on the basis of our legitimate interests in responding to customer enquiries and communicating with people who contact our business.

Where your enquiry relates to entering into or fulfilling an agreement with us, we may also process your information where necessary to take steps at your request before entering into a contract or to perform a contract.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Contact form enquiries will generally be retained only for as long as necessary to respond to and manage your enquiry, unless there is a legitimate or legal reason for us to retain the correspondence for longer.

Sharing Your Information

We do not sell your personal information.

Your information may be processed by service providers that help us operate our website, contact form, email or other necessary business systems.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and securely.

We may also disclose personal information where required to do so by law.

Online Ordering and Square

Our website may contain links or buttons that take you to our external online ordering service provided by Square.

When you follow one of these links, you leave the Monster Fish & Chips Co. website. Any personal information or payment information you provide when placing an order is collected and processed through Square's services and is subject to Square's own privacy practices and terms.

Our website does not directly collect your payment card details through the Square ordering system.

Links to Other Websites

Our website may contain links to third-party websites or services.

Once you leave our website, we are not responsible for the privacy practices or content of those external websites. We recommend reviewing the privacy information provided by the relevant third party before submitting personal information.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your personal information

If you would like to exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance so that we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Monster Fish & Chips Co.

Email: [INSERT BUSINESS EMAIL ADDRESS]

Address: [INSERT BUSINESS ADDRESS, IF YOU WISH TO PROVIDE IT]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will always be made available on this website.